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delighting my customers
leading & managing change
presenting with impact
strategy - a primer
sales, influence & persuasion
Assertiveness
time management & productivity
coaching for performance
managing conflict
motivating high-performing teams
managing performance
stepping up to leadership
emotional intelligence for managers
managing stress
We consult with clients of all sizes to help them define, design and deliver their learning strategies through high impact training and development. From bespoke programme design to stand-alone workshops, large groups or individual coaching, Mastery have the expertise to deliver real change and results.
Founder & Principal Consultant
Dan’s background is banking, from where he became a learning and development consultant in 2005. His passions are soft skills, particularly presenting with impact, as well as leadershp and management and high-performing teams. He also specialises in certain technical financial services qualifications. Dan is a Chartered Manager, a Strengthscope® Master, a certified TetraMap Facilitator, Belbin Team Roles Accredited and a Fellow of the RSA.
Organisation and leadership development, coaching & emotional intelligence.
Innovation, strategy & change.
Leadership, management & coaching. ILM External Verifier.
Leadership, management & coaching.
Mastery are experts in all people development. Choose from our standard workshops or, for best results, let's co-create your own bespoke programmes or qualifications. All content is available via face to face and virtual delivery formats. Ask us about our bite-size Masteryclasses™
Click on the workshop titles below to view and download a Course Overview.
Dan has partnered with JTI over the last few years and has had an incredibly positive impact on those delegates who have attended his sessions. With an engaging and energetic style, Dan is able to motivate and challenge his audience without making them feel alienated. During the design phase Dan always ensures he aligns the content of his sessions to what is currently taking place in the business, making the learning relevant, stretching, but fun. Thanks for all your support Dan!
James Emanuel
Global BSC Learning & Development Lead, Japan Tobacco International
Dan has partnered with Assurant for a number of years supporting our people understand the sometimes complex insurance industry. Whether working with our Graduates on understanding regulation or helping our contact centre employees understand the principles of insurance, Dan has always made classroom learning engaging and effective. His expert knowledge of the insurance industry twinned with powerful facilitation skills makes for a good combination.
Iain Cartwright
Global Leadership Development
Dan Masters has consistently supported us as an organisation with energetic, engaging and quality training and development programmes over the last 5 years. He has taken time to learn and understand our business model in order to deliver training sessions to the end user that are seamless, as if he were one of our own. His delivery is always well received and hits the mark, but most importantly can be easily transferred into direct action, whether by our Leadership teams or colleagues on the shopfloor. As we continue to grow and develop as an organisation the work that we do with Dan continues to support our colleagues across the business to strive for continuous development and improvement; Better Never Stops. #WeAreLidl
Adam Lisle
Head of Training & Development
Mastery continues to be our natural choice for individual and team development at Banc. Dan’s pragmatic, dynamic style perfectly mirrors our values and always provides for a results-focused session. Dan was also instrumental recently in Banc winning our biggest client to date, paving the way for significant growth in our business. A trusted training consultant and highly recommended.
Martin Cozens
Managing Director
Dan has partnered with Sedulo to design and deliver our aspiring leaders programme. He took the time to thoroughly understand the business and what we were trying to achieve. As a result the programme is helping us move the needle on individual, team and business results, building our future senior leadership team. The programme content is engaging yet challenging and attendees consistently leave full of enthusiasm, with new ideas that they are ready to put into practice that day.
Emma Rettig
Head of People & Culture
88% excellent / 12% very good
94% excellent / 6% very good
96% definitely / 4% most probably
We are delighted to welcome Julia to the team, who brings over 18 years’ experience across sectors including professional services, automotive, financial services, aviation and consumer electronics.
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When we're nervous, our bodies start to control us. Although this might not normally be too noticable to others, when presenting it can be an obvious giveaway that steals our credibility and impact with our audience.
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Is your team environment positive?
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Here at Mastery, always one of our most popular courses is Presenting with Impact. Delegates often ask how they can feel more confident or less nervous when speaking publicly.
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In fast-paced work environments, it’s natural to want to make decisions which appear to be the most efficient. If you like, the line of least resistance.
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Feel free to get in touch if you have any questions or if you’d like to work together. We'll always get back to you promptly.
Call us on 0333 977 4679 or email hello@thisismastery.com